The other day my 12-year old daughter Amanda said to me while we drove to basketball practice, "When I grow up I'm going to get insurance from Progressive."   "Why?" I asked. "Because I love Flo", she replied.  The next time my parents ask me what the heck I do for living, I will know how to answer the question. This unsolicited response is exactly what everyone who works in this industry hopes and works for. And it is that simple and oh, so complicated. PD